Includes all external workforce types: Staff augmentation- vendor neutral, preferred vendor for LI and payrolling; SOW and IC management; RPO expansion in EMEA
The challenge: Managing a global external workforce.
The client was seeking an MSP partner that could deliver an innovative, scalable, comprehensive MSP for all external workers. They needed an outstanding user experience, compliance, visibility, savings, and benchmarking.
TestMSP was selected based on our ability to transform the model from a US staff augmentation-only preferred vendor into a world-class program spanning multiple countries and all labor types.
Our global footprint, ability to drive savings and compliance, experience, data & analytics, and partnership mindset were all noted as key drivers in choosing TestMSP.
The solution: A three-phase MSP rolled out over two years.
TestMSP and the client designed a multi-phased global implementation over a two-year timeline.
- Phase 1 included the US, Belgium, and Switzerland.
- Phase 2 covered Sweden, UK, and Ireland.
- Phase 3 incorporated India, Puerto Rico, and Mexico.
With a light industrial focus, we developed a preferred vendor model (2 to 4/location) for high-volume light industrial in the US, PR and Mexico. Conducted multiple market studies, implemented incentive programs, and presented creative options including FSP, Test33, and Test Discover.
Strategic benchmarking of rates and performance against similar industry clients using Test Helix UX drove cost savings.
The value: Performance goals exceeded across the board.
Performance goals were exceeded for customer satisfaction, cycle time, diversity, bill rate management, and savings:
- 24% bill rate savings
- 100% compliance, less than 5% negative turnover, 40% diversity spend
- Contract continues to be extended without competitive bidding!
We are recognized as a partner that delivers a sustainable competitive advantage for our client through best-in-class quality, innovation, value, and unmatched service.
