We partnered with an Asia-Pacific financial services company to design a recruitment methodology and support their large-scale people needs.
The challenge
Following a year of over 70% attrition, a financial services company had a critical talent shortage. The company needed to hire more than 2,000 insurance sales representatives in just 15 months.
The solution
Our consulting team developed an effective recruitment methodology, standard operating procedures (SOPs), and other key frameworks and processes.
The result
Our consulting support received immediate positive feedback and the client engaged TestMSP to execute these recommendations as their recruitment process outsourcing (RPO) partner..
In this unique, ongoing partnership, TestMSP has provided both strategic and recruitment support – a combination rarely delivered by a single provider. This integrated solution allowed us to effectively solve the client’s talent challenges, deliver quality talent faster, achieve cost savings, and drive value across the business.
2000+
2,000+ candidates, infrastructure and processes implemented to support
80%
80% success rate from newly established selection centres
40
Ability to assess and process 40 candidates per day
30%
30% increase in job application submissions
15%
15% improvement in recruitment cycle time
An insight-driven partnership
Initially, this Indonesian branch of this leading Asia-Pacific financial services company approached TestMSP as a supplier to help fulfil their hiring needs. However, when they discovered our expert consulting service, they asked our team to assess their current challenges and develop a new recruitment methodology.
Overcoming complex obstacles
In addition to finding talent who could quickly support their growth, the company needed to address fundamental challenges, including poor hiring decisions, a lack of applicant tracking system, selection challenges, and inconsistent governance. The organisation felt overwhelmed and unsure where to begin.
Recruitment expertise
We developed a competency framework across all sourcing and recruitment activities, as well as SOPs. We conducted a full job analysis, created formal job descriptions, and established a reverse critical path for hiring. We also designed a selection centre methodology, which allowed the client to assess and screen candidates against their core competencies and hire in bulk for major cities and regional locations.
From insight to action
When our consulting team delivered the final report, the client was so impressed that they immediately engaged us as the company’s recruitment process outsourcing (RPO) partner. This included building infrastructure, rolling out selection centres, expanding sourcing channels, and evaluating the candidate recruitment cycle.
Ongoing support
During the original project, TestMSP identified competency and skill gaps in the existing front-line sales leadership population. Our consulting team designed and conducted development centres for 150 Area Business Managers, delivering insights on the development needs of Area Business Managers alongside individual development reports.
Our value
1.
Expert consulting partnership
2.
Proactive recruitment methodology
3.
Large-scale RPO execution
Looking for a talent consulting partner who understands your world? Get in touch to find out how TestMSP can support your success.
