“Leadership appreciates your ease of access, diligence, collaboration, and continued support. Your team is amazing to work with.” -TestMSP client
The challenge: A self-managed program needed upgrading.
The client—a Fortune “Most Admired Company”—ran a self-managed, low-touch MSP utilizing IQN as their VMS technology. The internal team consisted of three resources supporting a historical headcount of 1000 averaging $120M in expenditures annually.
They were looking to completely transform the model delivering a best-in-class MSP solution to support their expanding organization. They needed a partner that could align with their high-touch culture and enthusiastically undertake a journey with them.
The solution: TestMSP brought experience and expertise.
TestMSP was selected based on our high-touch approach, alignment to the client’s strategic goals, and on-site resources providing the highest level of customer service. Key highlights:
- A 20-person team includes a 20+ year TestMSP veteran as program leader, a dedicated process excellence leader focused exclusively on strategy, and multiple resources who have practiced IT recruiting during their careers.
- Strategic benchmarking of rates and performance against similar industry clients with our proprietary Test® Helix Analytics driving cost savings.
- A scalable solution. The program has more than doubled in the first year and we continue to scale to meet growth.
- Strategic enhancements are an inherent part of the model.
The value: Spend under the program doubled over two years.
- The program has more than doubled since inception with over $300M spend under management just two years later.
- 4.4 result on program quality.
- 12% hard dollar cost savings in years one and two.
- 100% onboarding compliance.
- Developed strategic roadmap for global expansions, new business leader engagement, a diversity initiative, service offering expansions, and cycle time enhancements.
- The team receives accolades for their service delivery from hiring managers and program suppliers almost daily.